Terms & Conditions

Scope of Service

• Services include general cleaning of living areas, bedrooms, kitchens, and bathrooms, as outlined in the selected package.

• Deep cleaning, move‑in/move‑out cleaning, and add‑on services (e.g., inside appliances, windows) must be booked separately.

Pricing & Payment

• Prices are listed on our booking page and may vary based on apartment size and service type.

• Payment is due at the time of booking.

• We accept credit/debit cards and online payments through our booking system.

Cancellations & Rescheduling

• Customers may cancel or reschedule appointments up to 24 hours before the scheduled time without penalty.

• Cancellations made less than 24 hours prior may be subject to a fee equal to 50% of the service cost.

Access to Property

• Customers must provide safe and timely access to the property (keys, codes, or entry instructions).

• If our staff cannot access the property, the appointment will be considered canceled and may be subject to a fee.

Liability & Damages

• Downright Spotless is not responsible for pre‑existing damage or the cleaning of fragile/valuable items unless agreed in advance.

• Customers are encouraged to secure delicate or irreplaceable items before service.

Satisfaction Guarantee

• If you are not satisfied with your cleaning, please notify us within 24 hours. We will make reasonable efforts to address concerns.

Health & Safety

• Our staff reserves the right to refuse service if conditions are unsafe (e.g., hazardous materials, aggressive pets).

• Customers must disclose any special cleaning requirements or health concerns in advance.

Charitable Mission

• With every cleaning, Downright Spotless donates $5 to The Anti‑Cruelty Society. This is part of our commitment to giving back to the community.